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Supporting throughout the product's lifecycle. Managing all the past and present data.
Linking all departments and operations and providing solutions for various issues.
Delays in quality management may fatally damage the corporation
Public interest in food safety has never been greater due to GMO, BSE, allergen management, etc. Appropriate quality management and swift response to customer's inquiries are becoming critical issues for food manufacturers.
Issues in the customer service and sales departments
- - Cannot provide accurate information promptly for queries
- - Quality information is not well under control
- - Products are recalled due to incorrect description on the labels
- - Time loss for gathering information when an unexpected incident occurs
- - Delays in complying with regulations (positive list, etc.)
- - Poor communication with contractors on quality information
Issues in the development departments
- - Cannot quickly identify products which contain a particular ingredient
- - Burdensome workload for managing paper based data of ingredient specifications
- - Heavy workload for generating product summary sheets(product charts)
- - Application and approval procedures are too time consuming
- - Information on products and ingredients are dispersed in separate data bases
- - Workload for creating the list of ingredients is too high
- - Cannot make better use of the past data
Mercrius provides the solution for these issues based on the work flow management.
All information such as product, ingredients, and packaging information is integrated into a database. Mercrius optimizes business processes by linking all internal operations and departments seamlessly to clarify all relationships, and provides answers to various issues in a food manufacturer.
Update history query screen
Database management screen
Screen setting screen
Latest and accurate information is always at hand. This is a priceless advantage.
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Benefit 1
Using accurate real-time information
Product diversification intensifies daily; however, numerous issues occur if ingredient and product information is scattered and unavailable on time. You might even transmit old or incorrect information. Mercrius allows the users to access accurate and latest information real-time and to process as required in order to provide the fundamental solution for delays and incorrect information transmission.
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Benefit 2
Reducing the development lead time
The product development period is becoming shorter and shorter. The lead time to develop a hit product is the crucial point especially for PB (private brand) product. The key is how well you can use the past data and how well you can standardize and improve the new product development work flow. Mercrius offers the solutions by optimizing the information flow in new product development. This will help reducing the development lead time significantly.
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Benefit 3
Improving customer confidence and satisfaction
Increasing public interest in food safety demands the corporations to provide better response and services for queries, and the corporations' reaction to this issue is becoming the important factor to determine the corporate image. Your company may instantly lose the integrity if you cannot provide a swift and correct response to customers due to the poor information management. Mercrius allows the users to gather the latest data into the database real-time and to search in numerous conditions. This enables swift and precise customer support response thus contributes towards improving the corporate and brand image and customer satisfaction.
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Benefit 4
Improving efficiency of business operation processes and system management
Disorganized business processes may generate various difficulty, waste, and irregularity, and reduce the profit of your company. Mercrius improves efficiency in all business processes by streamlining all product information from its source, and providing plentiful functions to help users to handle information as they wish. Mercrius is also equipped with functions to rebuild, manage and maintain the system with non-programming easy operation which saves much workload of your system administrators. In other words, Mercrius makes all internal operations more efficient and maximizes the return on system investment.
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